Refund policy
30-Day Money Back Guarantee
You have 30 days from delivery to decide if MotoPods Pro is right for you. If it isn't, return it under the terms below and we'll refund the full purchase price.
What MotoPods Pro Is (and Isn't)
MotoPods Pro is a Bluetooth helmet audio system that connects to your phone. Music, calls, GPS directions, and talking with your crew all run through your phone.
To talk with other riders, you use a phone call or a calling app. Every rider needs their own phone and cell signal.
MotoPods Pro is not a standalone intercom and does not connect helmet-to-helmet without a phone. Returns for that reason are standard returns, not defects.
Check Your Order Confirmation
Right after you order, we email you a confirmation. It lists exactly how many audio systems you're getting and the shipping address you entered.
Each option on the product page shows how many audio systems it includes. You receive the quantity listed in your confirmation.
If anything is wrong, reply to that email right away. We can change the quantity or address until your order ships. After it ships, we can't change what's in it or where it's going.
Cancellations
You can cancel for a full refund any time before your order ships. Once it has shipped, it can't be cancelled, but you can return it under this policy.
Returns
You can request a return within 30 days of delivery. Your MotoPods Pro must be complete with all parts and accessories, in its original packaging, and free of damage from accidents, misuse, or modification. Normal installation and use is fine.
To start a return, email motopods.store@gmail.com with your order number. We'll reply within 2 business days with the return address and instructions. Please don't ship anything back before you have them.
Return shipping is paid by you. There is no restocking fee.
Damaged or Defective Items
Did your MotoPods Pro arrive damaged, or stop working within 30 days of delivery? Email us your order number and a short photo or video of the problem. We'll send a replacement or refund you, and if we need the item back, we pay the return shipping.
Refunds
Once your return arrives, we inspect it and email you within 2 business days to confirm whether it's approved. Approved refunds go back to your original payment method within 5 business days. Your bank may need another 5–10 business days to post it.
You keep all five bonuses, even if you return the product.
Delivered Packages
If tracking and the carrier's delivery photo both show your package delivered to the address you entered at checkout, your order is considered delivered. We can't refund or reship it. If tracking shows it delivered but there's no delivery photo, contact us and we'll look into it with the carrier.
If you can't find it, check around your property and mailbox, ask neighbors and anyone at your address, and contact the carrier. Then contact us. We'll send you the carrier's proof of delivery, including the delivery photo when available, and help you file a claim with the carrier.
Incorrect or Incomplete Addresses
We ship to the exact address entered at checkout, so please double-check it in your confirmation email. Orders delivered to, or returned from, an incorrect or incomplete address entered at checkout aren't eligible for a reship or a refund. If you still want one, please place a new order.
Orders in Transit
We can't refund orders that are still in transit. If your order hasn't arrived by the delivery estimate in your shipping confirmation, contact us and we'll look into it with the carrier.
When a Refund Isn't Possible
We can't issue a refund in these cases:
- Packages delivered to the address entered at checkout, when tracking and the carrier's delivery photo both confirm it
- Orders delivered to, or returned from, an incorrect or incomplete address entered at checkout
- Standard returns that haven't been sent back to us
- Returns requested more than 30 days after delivery
- Items that are incomplete, damaged by accident or misuse, or modified
- Requests to change an order's quantity or address after it has shipped
Late or Missing Refunds
If an approved refund hasn't shown up, check your bank account again, then contact your card issuer or bank, since posting can take time. Still missing? Email us at motopods.store@gmail.com.
Contact
Email motopods.store@gmail.com with your order number, and we'll reply within 2 business days. Most issues are solved by email, so please contact us before opening a dispute with your bank or card issuer.