Refund policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out..

Returns (if applicable)

We accept return on products. Customer has the right to apply for return within 30 days after the delivery. 
To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customer is responsible for the shipping costs for any return. No restocking fee to be charged to the consumers for the return of the product.

We cannot process a refund for the items that are still in transit. Wait until the products arrive at your address and contact us then.


WHEN IS A REFUND NOT POSSIBLE?

  • If the order is marked as “delivered” with valid tracking information, but you cannot locate the package, contact the delivery service first.
  • If the order was not delivered due to reasons within your control (e.g., incorrect shipping address, ...).
  • If the product is heavily used, has visible damage, deep scratches, or signs of permanent use beyond normal daily usage.
  • If the product has been altered or modified in any way.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You can keep all five bonuses, even if you decide to return the product.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at motopods.store@gmail.com.

Please contact our Customer service at motopods.store@gmail.com to get the returned address.